Privacy Policy

Last Updated: October 2025

Roof Control Northwest (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and lawful manner. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or contact us for roofing services.

1. Who We Are

Roof Control Northwest
228 Station Road, Bamber Bridge, Preston, PR5 6TQ, United Kingdom
📞 Phone: 01772 837416
📧 Email: info@roofcontrolnorthwest.co.uk

We are a roofing company providing residential and commercial roofing services across Preston, Lancashire, and the North West of England.

2. Information We Collect

We collect only the information necessary to provide our services, improve customer experience, and meet legal obligations.

2.1 Personal Information

When you contact us through our website, phone, or email, we may collect:

  • Your name
  • Email address
  • Phone number
  • Property address (for service estimates or site visits)
  • Message or enquiry details

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • Your IP address and browser type
  • Pages visited and time spent on our site
  • Device and operating system information
  • Cookies and similar technologies (see Section 8)

3. How We Use Your Information

We use your personal data for legitimate business purposes, including:

  • Responding to your enquiries and providing quotes
  • Scheduling inspections or roofing services
  • Sending service updates, maintenance tips, or promotional offers (if opted in)
  • Managing customer relationships and records
  • Improving our website’s functionality and user experience
  • Complying with legal or regulatory obligations

We do not sell, rent, or trade your information to any third parties.

4. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Consent: You have given us consent to process your data for a specific purpose (e.g. newsletter subscription).
  • Contract: Processing is necessary to perform a contract or provide a quote.
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving customer service.
  • Legal Obligation: Processing is required to comply with the law (e.g. tax or regulatory purposes).

5. Data Sharing and Disclosure

We may share limited data with trusted third parties only when necessary, such as:

  • IT and web hosting providers to maintain our website.
  • Professional contractors or suppliers working on your roofing project.
  • Legal, accounting, or regulatory authorities when required by law.

All third parties are required to respect the confidentiality and security of your data in accordance with the UK GDPR.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
For example:

  • Enquiry and quote details: up to 12 months.
  • Completed service records: up to 6 years (for legal and warranty purposes).

Once data is no longer needed, it is securely deleted or anonymised.

7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data (where applicable).
  • Object to or restrict certain processing activities.
  • Withdraw consent for marketing communications at any time.

To exercise your rights, contact us at info@roofcontrolnorthwest.co.uk.
We will respond within 30 days of your request.

8. Cookies Policy

Our website uses cookies to enhance user experience, analyse traffic, and improve performance.
You can choose to accept or decline cookies in your browser settings.
By continuing to browse our site, you consent to our use of cookies as described in this policy.

Cookies may collect:

  • Analytical data (e.g. Google Analytics)
  • Session identifiers
  • Preferences to remember your browsing settings

9. Data Security

We take data security seriously and implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your personal information.
This includes:

  • Secure servers and firewalls
  • Encrypted email communication where applicable
  • Restricted staff access to personal data

10. Links to Other Websites

Our website may contain links to external websites (e.g. partner suppliers, certification bodies).
Please note that we are not responsible for the privacy practices or content of those external sites.
We encourage you to review their privacy policies before submitting any personal data.

11. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from individuals under the age of 16.
If you believe we may have inadvertently collected data from a child, please contact us immediately.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, or legal requirements.
The latest version will always be available on our website with the effective date clearly stated.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Roof Control Northwest
📍 228 Station Road, Bamber Bridge, Preston, PR5 6TQ
📞 01772 837416
📧 info@roofcontrolnorthwest.co.uk

If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.